MySchoolEquipment.com is owned and operated by MJ Stores LLC. By using our site or by making a purchase from us, you agree to be bound by the below terms, conditions, and policies.
Sections:
- Price Match Policy
- Tax Policy
- Shipping Policy
- Damaged Items Policy
- Return Policy
- Privacy Policy
My School Equipment Guarantees the lowest online price on it's products.
If you find a lower price for any products on our store, we will beat it by $50 for products listed over $2000. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Our commitment lies in offering the most competitive prices online. If you discover a lower price elsewhere, please inform us, and we'll promptly refund the difference. We want you to feel assured that you're receiving the best possible price for your purchase.
To request your partial refund, simply email us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You have to buy the item from our website first before you can ask for a price match. If you find the same item cheaper somewhere else after you've bought it, you can request a price match.
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
- Refund requests Exclude special once-a-year promotions such as Black Friday/Cyber Monday.
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
*Certain exceptions may apply.
Sales & Use Tax
At the moment, items sold by MySchoolEquipment are subject to sales tax when shipped to the following states:
- Wyoming
Kindly be aware that, at present, we do not collect sales tax on items delivered to states other than our own. It's important to note that this policy is subject to change at any time and without prior notice. We appreciate your understanding and encourage you to stay updated on our policies for the most current information. Thank you for choosing MySchoolEquipment.
Shipping Policy
MySchoolEquipment Shipping Partners...
Freight Shipping
At MySchoolEquipment, our assortment includes items that surpass the regular postal carrier's capacity due to their size and weight. Consequently, these larger and heavier products are shipped via a freight carrier, with our discretion in selecting the carrier.
Please note that freight shipments are delivered to your curb; the delivery driver is not responsible for moving items indoors or to specific locations. We advise having assistance available to manage heavy or bulky items if personal relocation is not feasible.
Given the complexities associated with freight shipping, delays may occur due to factors beyond our control. Regrettably, we cannot assure precise delivery times due to these variables.
Lead Times
Orders made Monday through Friday are processed promptly. Orders received on weekends (Saturday or Sunday) are usually processed on the next business day, typically Mondays.
Items in stock typically ship within 2-3 business days after processing. However, products on backorder may require additional business days before shipment.
Although we aim to provide accurate lead times on our website, please note that these estimates are not guaranteed as they may be subject to fluctuations in supply and other unforeseen circumstances.
Order Confirmation
Once you place your order, you'll receive an order confirmation email promptly. This email confirms that we've received your order and pre-authorized your credit card for the purchase. At the same time, we check with our suppliers to ensure the item is available for immediate shipment. If, for any reason, your item is on backorder or unavailable, we'll cancel the pre-authorization and email you. But if your selected item(s) are ready to ship within 5 business days, we'll process the charges and send the order for shipment.
Order Shipment
Once we process the charges to your credit card for in-stock items, your order will typically ship within five business days from the date of your order. You can anticipate receiving tracking information sent to the email address provided during checkout within 24 hours of your order leaving the warehouse. If, for any reason, you do not receive tracking information within six business days, please don't hesitate to reach out to us at sales@MySchoolEquipment.com.
No Shipping Outside the USA
Please be aware that we do not offer shipping outside the United States.
Changing Address
If an order has already been processed or shipped and you need to modify the address, we'll do our best to accommodate the change. However, please expect delays for any address alterations. Any additional charges incurred from these address adjustments, as mandated by our freight partners, will be the customer's responsibility, without exceptions..
Shipping Times
Shipping times provided are estimates and should not be considered guarantees. While we promptly inform our vendors of new orders to speed up shipping, if a customer chooses to cancel an order because a shipment didn't meet the estimated timeframe, the customer is responsible for associated shipping charges, fees, warehouse storage costs, and any other fees related to the order. If a customer initiates a chargeback due to shipping delays, they will be held criminally accountable for theft, without exceptions.
How To Prepare For Delivery
Upon receiving your item(s), please inspect the packaging carefully. If you notice any damage, it's crucial to make a note of it when signing for delivery. Failure to report damages during delivery may limit our ability to assist in replacing the damaged item.
If your items arrive damaged, please email photos of the damage, the box, SKU, and a brief description to support@MySchoolEquipment.com within 24 hours of delivery. Any visible signs of external damage, like punctures, must be reported within the same time frame. Failure to report damage within this period will lead to denial of returns, without exceptions.
Damaged Items
It is your responsibility to inspect delivered products for any damage or defects and notify us via email within 5 business days of receiving the delivery. Failure to report damage within this timeframe will result in the rejection of refunds, free replacement parts, discounts, or exchanges, without exceptions.
If damage is reported within the specified timeframe, we'll offer options such as free replacement parts, discounts to retain the item as is, or the possibility of a refund or replacement.
Please report any damage via email to support@MySchoolEquipment.com. We offer various resolution options, including free replacement parts, discounts for retaining the item as is, or the potential for a refund or replacement. Please note, as an online dealer, we cannot conduct or arrange repairs for damaged items. To be eligible for replacement parts, discounts, or refunds/full replacements, refrain from using the items. If you choose to keep the item for a discount or replacement parts, you have a 3-business-day window to accept or decline the offer, during which the items should remain unused. Ensure that the packaging, box, and items are retained, as they may need inspection by the freight carrier.
If reports of damage are delayed beyond 5 business days from the delivery date, we regret to inform you that we are unable to offer refunds, free replacement parts, discounts, or exchanges under any circumstances. Beyond this period, we are unable to file claims with the freight carrier or manufacturer.
Missing Items
If any items are missing upon delivery, it is imperative to report it to us within 5 business days of receiving your order by contacting our customer service team at support@MySchoolEquipment.com. Mark the delivery receipt as "missing" and notify the truck driver of the shortage before signing the receipt.
Allow a brief grace period for the carrier to locate the missing items. Should they remain untraceable, we will dispatch a replacement at no cost. However, claims for missing items reported beyond 5 business days from delivery will be rejected. We are not liable for any costs associated with project delays due to missing items; therefore, scheduling contractors should be avoided until items are received and thoroughly inspected.
Stolen Packages For Postal Deliveries (FedEx or UPS)
Please be aware that we are not responsible for stolen packages. If your shipment is marked as "delivered" by the postal carrier, you must file a claim with the carrier.
Shipping Options
We offer free shipping on orders over $999. Our regular "Curb-side" Pickup shipping option is the same for all orders, but it is not free for orders below $999. Upon placing an order, this option typically results in delivery to your doorstep within 5-9 business days.
By using the site, you agree to these terms of use; if you do not agree, do not use the site.
Return Policy
Cancellations & Refunds: At MySchoolEquipment, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@myschoolequipment.com or call us at (307) 323-4473
Cancellations (Before Order Ships)
If you need to cancel an order, please reach out to us as soon as possible so we can process a full refund before your order leaves the warehouse. You can contact our agents during business hours at (307) 323-4473, use the chat in the bottom right corner, or email us anytime at sales@myschoolequipment.com.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom-made to your specifications or created once you place your order. Your warranty ensures you receive a fully functional and operational product. If it's unclear whether your order is custom or made to order, please message or call us.
All sales are final for custom-made and made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Transaction fees will also be deducted from your refund, depending on your payment method. If you used financing, the fees are typically higher. These fees can range from 2.9% + $0.30 to 5.99% + $0.30 for the transaction.
Not all orders are eligible for return once they have shipped, as we order our products directly from the manufacturer. Therefore, if the manufacturer does not permit us to return a product, we cannot offer you a return. This policy often varies on a case-by-case basis; please feel free to reach out to us if you would like specific information regarding your brand and/or product.
Because of the significantly rising LTL/freight shipping costs, any outright returns will be subject to a 25% cancellation fee plus return shipping costs. If you're replacing the product with something else, we may be able to assist you in covering some of the costs, depending on the product.
Shipping Times
We promise to make every effort to deliver your order as swiftly as possible. We offer estimated shipping times on the product pages based on information provided by our suppliers and freight companies. Please note that these estimated shipping times may change or vary without notice due to various factors, such as supply chain issues, delays in manufacturing, high demand for shipping, and challenges faced by factory/warehouse and dock workers.
Order delays have been unavoidable and are beyond MySchoolEquipment's control. While we understand this can be frustrating, we kindly ask for your patience and understanding during these challenging times.
We sincerely thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from MySchoolEquipment, you are acknowledging the following of the Exchange Agreement:
- I understand that I am required to inspect the package upon delivery, and if there is any damage, I must make a note of it, take pictures, and provide them to MySchoolEquipment within 24 hours of the product being delivered.
- I acknowledge that I am responsible for covering the cost of return shipping as well as the shipping cost for a new product in the case of a refund or exchange.
- I acknowledge that products must be returned in unopened and unused condition. An additional restocking fee may apply.
- I understand that once my order has left the warehouse, I will not be eligible for a full refund.
- I acknowledge that if I choose to return my order after it has been shipped, I will bear the responsibility for covering any return shipping fees and restocking fees, which may vary by product but typically amount to around 20%.
- I acknowledge that shipping date estimates provided on product pages are approximate and subject to change, as they may be influenced by factors entirely beyond the control of MySchoolEquipment.
- I acknowledge and consent that I will refrain from canceling my order or initiating a chargeback due to any delays or inaccuracies in estimated delivery times, understanding that such occurrences may result from factors beyond the control of MySchoolEquipment, such as manufacturing and logistical constraints of our partner companies.
Damages
It is your responsibility to inspect delivered products for any damage or defects. You must notify us via email of any damage or defects within 5 business days of accepting delivery. There are no exceptions.
If you notify us of any damage or defects within 5 business days of delivery:
- Please email us at sales@myschoolequipment.com to report the damage. If you call us, we will request that you also send an email for documentation purposes.
- We will provide free replacement parts, offer a discount if you wish to keep the item as is, or facilitate a refund/replacement.
- As an online-only dealer, we are unable to perform or coordinate repairs for damaged items.
- Your items must not be used in any way to be eligible for replacement parts, a discount, or a refund/full replacement.
- If you choose to keep the item for a discount or to accept replacement parts, you have 3 business days to accept or reject the offer. You are still not permitted to use your items during this time.
-
Please keep the packaging, box, and items in case the item needs to be inspected by the freight carrier.
If you don't notify us of damage via email within 5 business days:
- We will not provide any refunds, free replacement parts, discounts, or exchanges under any circumstances. After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer.
- We can sell you replacement parts for repair.
Please note that some of our products may arrive with residue on them, which is a byproduct of the manufacturing process. MySchoolEquipment is not responsible for the costs associated with cleaning or removing manufacturing residue from delivered products.
There are no exceptions.
Warranty
Warranties vary depending on the manufacturer - please refer to individual product pages for details. Warranty damages typically occur over time and with use. If an item was damaged upon arrival and not reported within 30 days, it does not qualify as a warranty claim.
Returns
The default policy at MySchoolEquipment is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless stated otherwise on the product page.
Nearly all of our products come with guarantee warranty policies, ensuring that you receive a fully functional, operating product without any additional expenses on your end. Please refer to individual product pages for details.
Buy One Get One Promotions
In the case of a Buy One Get One promotion, both items must be returned for a full refund. If only one of the two items is returned, you will receive a replacement for that item or store credit for its value when purchased separately. If your order has already shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card used when placing the order.
All customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined above.
Individual items will have varying refund and return policies depending on the manufacturer. Please refer to the individual product pages for details or contact sales@myschoolequipment.com for further assistance.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have deliberately crafted our policies to be as fair as possible, and we believe they are among the best in the industry. We are on your team, committed to being immediately responsive and doing everything we can to assist you and provide the best resolution.
Given this, any customer who files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will assist you in resolving your issue. Please refrain from filing chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact sales@myschoolequipment.com for any questions.
By using the site, you agree to these terms of use; if you do not agree, do not use the site.
Privacy Policy
This Privacy Policy describes how myschoolequipment.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@MySchoolEquipment.com or by mail using the details provided below:
30 N Gould St Ste N, Sheridan Wyoming 82801, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Customer support information
- Purpose of collection:
- Source of collection:
- Disclosure for a business purpose:
- Personal Information collected:
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
- Disclosure for a business purpose:
- Personal Information collected:
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
California Consumer Privacy Act
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
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