MySchoolEquipment Shipping Partners...

Freight Shipping

At MySchoolEquipment, our assortment includes items that surpass the regular postal carrier's capacity due to their size and weight. Consequently, these larger and heavier products are shipped via a freight carrier, with our discretion in selecting the carrier.

Please note that freight shipments are delivered to your curb; the delivery driver is not responsible for moving items indoors or to specific locations. We advise having assistance available to manage heavy or bulky items if personal relocation is not feasible.

Given the complexities associated with freight shipping, delays may occur due to factors beyond our control. Regrettably, we cannot assure precise delivery times due to these variables.

 

Lead Times

Orders made Monday through Friday are processed promptly. Orders received on weekends (Saturday or Sunday) are usually processed on the next business day, typically Mondays.

Items in stock typically ship within 2-3 business days after processing. However, products on backorder may require additional business days before shipment.

Although we aim to provide accurate lead times on our website, please note that these estimates are not guaranteed as they may be subject to fluctuations in supply and other unforeseen circumstances.

 

Order Confirmation

Once you place your order, you'll receive an order confirmation email promptly. This email confirms that we've received your order and pre-authorized your credit card for the purchase. At the same time, we check with our suppliers to ensure the item is available for immediate shipment. If, for any reason, your item is on backorder or unavailable, we'll cancel the pre-authorization and email you. But if your selected item(s) are ready to ship within 5 business days, we'll process the charges and send the order for shipment.

 

Order Shipment

Once we process the charges to your credit card for in-stock items, your order will typically ship within five business days from the date of your order. You can anticipate receiving tracking information sent to the email address provided during checkout within 24 hours of your order leaving the warehouse. If, for any reason, you do not receive tracking information within six business days, please don't hesitate to reach out to us at sales@MySchoolEquipment.com.

 

No Shipping Outside the USA

Please be aware that we do not offer shipping outside the United States.

 

Changing Address

If an order has already been processed or shipped and you need to modify the address, we'll do our best to accommodate the change. However, please expect delays for any address alterations. Any additional charges incurred from these address adjustments, as mandated by our freight partners, will be the customer's responsibility, without exceptions..

 

Shipping Times

Shipping times provided are estimates and should not be considered guarantees. While we promptly inform our vendors of new orders to speed up shipping, if a customer chooses to cancel an order because a shipment didn't meet the estimated timeframe, the customer is responsible for associated shipping charges, fees, warehouse storage costs, and any other fees related to the order. If a customer initiates a chargeback due to shipping delays, they will be held criminally accountable for theft, without exceptions.

 

How To Prepare For Delivery

Upon receiving your item(s), please inspect the packaging carefully. If you notice any damage, it's crucial to make a note of it when signing for delivery. Failure to report damages during delivery may limit our ability to assist in replacing the damaged item.

If your items arrive damaged, please email photos of the damage, the box, SKU, and a brief description to support@MySchoolEquipment.com within 24 hours of delivery. Any visible signs of external damage, like punctures, must be reported within the same time frame. Failure to report damage within this period will lead to denial of returns, without exceptions.

 

Damaged Items

It is your responsibility to inspect delivered products for any damage or defects and notify us via email within 5 business days of receiving the delivery. Failure to report damage within this timeframe will result in the rejection of refunds, free replacement parts, discounts, or exchanges, without exceptions.

If damage is reported within the specified timeframe, we'll offer options such as free replacement parts, discounts to retain the item as is, or the possibility of a refund or replacement.

Please report any damage via email to support@MySchoolEquipment.com. We offer various resolution options, including free replacement parts, discounts for retaining the item as is, or the potential for a refund or replacement. Please note, as an online dealer, we cannot conduct or arrange repairs for damaged items. To be eligible for replacement parts, discounts, or refunds/full replacements, refrain from using the items. If you choose to keep the item for a discount or replacement parts, you have a 3-business-day window to accept or decline the offer, during which the items should remain unused. Ensure that the packaging, box, and items are retained, as they may need inspection by the freight carrier.

If reports of damage are delayed beyond 5 business days from the delivery date, we regret to inform you that we are unable to offer refunds, free replacement parts, discounts, or exchanges under any circumstances. Beyond this period, we are unable to file claims with the freight carrier or manufacturer.

 

Missing Items

If any items are missing upon delivery, it is imperative to report it to us within 5 business days of receiving your order by contacting our customer service team at support@MySchoolEquipment.com. Mark the delivery receipt as "missing" and notify the truck driver of the shortage before signing the receipt.

Allow a brief grace period for the carrier to locate the missing items. Should they remain untraceable, we will dispatch a replacement at no cost. However, claims for missing items reported beyond 5 business days from delivery will be rejected. We are not liable for any costs associated with project delays due to missing items; therefore, scheduling contractors should be avoided until items are received and thoroughly inspected.

 

Stolen Packages For Postal Deliveries (FedEx or UPS)

Please be aware that we are not responsible for stolen packages. If your shipment is marked as "delivered" by the postal carrier, you must file a claim with the carrier.

 

Shipping Options

We offer free shipping on orders over $999. Our regular "Curb-side" Pickup shipping option is the same for all orders, but it is not free for orders below $999. Upon placing an order, this option typically results in delivery to your doorstep within 5-9 business days.

 

By using the site, you agree to these terms of use; if you do not agree, do not use the site.